Platform control center
Ticket intelligence
Generate an operator-ready summary on every transfer and classify solved tickets against categories your organization owns.
Analysis model
The configured provider receives the transcript and your category definitions. If it is unavailable, Armatis stores an extractive fallback summary.
Add category
Descriptions make classification reliable — use them to define scope and exclusions.
Classification taxonomy
Edit entries in place. Archived categories remain attached to historical tickets but are no longer offered to the classifier.